LPT Bet Privacy Policy – Personal Data Protection for Malaysian Players

Lpt bet operates as an online casino and Sports Betting platform serving the needs of Malaysian players. In the course of our operations, we collect and process members' personal data in accordance with Malaysian law — most notably Personal Data Protection Act 2010 (PDPA).

This Privacy Policy applies to all lpt bet platform users, including visitors who browse the site without registering, registered members, and any individual who interacts with our support team. It covers all the ways you engage with lpt bet – via the website, mobile app, email, live chat, or any other communication channel.

As a platform serving Malaysian players, we understand the sensitivity of the financial and personal information entrusted to us. Your trust is the foundation of lpt bet's service, and we take that responsibility seriously.

Lpt bet collects the personal data necessary to provide and improve our services. This data is organised into several categories:

• Account Management: Creating and maintaining your lpt bet account, including identity verification (KYC), the login process, and password management.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to your Malaysian bank account or eWallet.
• Service Delivery: Enabling you to play slots, baccarat, roulette, live casino, poker, and place sports bets (EPL football, Malaysia Super League, badminton, e-sports) on the lpt bet platform.
• Customer Support: Assisting with enquiries, complaints, and technical issues via live chat, email, or WhatsApp in Bahasa Melayu.
• Promotions & Marketing: Sending information about lpt bet promotions, the latest bonuses, and exclusive offers — only if you have consented to receive marketing communications.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse in accordance with Malaysian legal requirements.
• Platform Improvements: Analysing usage patterns to improve the user experience, refine the interface, and introduce useful new features.
• Legal Compliance: Meeting legal and regulatory obligations, including PDPA 2010, Anti-Money Laundering (AML) requirements, and directives from the relevant authorities in Malaysia.

Lpt bet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Data sharing only occurs in limited, lawful circumstances as follows:

• Payment Providers: Relevant data is shared with licensed payment service providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and Malaysian banks via FPX) solely for the purpose of processing your financial transactions.
• Game Providers: Required game session data is shared with game software providers to enable gameplay and to support jackpot and winner management.
• Authority: lpt bet will disclose personal data when required by Malaysian law, court order, or a valid request from a law enforcement agency.
• Technical Service Providers: Hosting, cybersecurity, and analytics providers bound by strict confidentiality agreements may process data solely in a technical capacity.

• 256-bit SSL Encryption: All communications between your device and lpt bet's servers are encrypted using 256-bit TLS/SSL protocol — the same security standard used by Malaysian banking institutions.
• Secure Password Storage: Passwords are stored as cryptographic hashes that cannot be reversed. Even lpt bet staff are unable to view your password.
• Layered Access Control: Only lpt bet staff with a legitimate business need are granted access to member data, and all access is logged and monitored.
• Regular Security Audits: The lpt bet platform undergoes regular penetration testing and independent security audits to identify and address vulnerabilities.
• Two-Factor Authentication (2FA): lpt bet members are encouraged to enable 2FA for an added layer of security on logins and large transactions.
• Incident Response Procedure: lpt bet has a clear security incident response procedure. In the event of a data breach affecting you, we will notify you within 72 hours as required.

Under Malaysia's PDPA 2010 and international best practices, you have the following rights regarding your personal data held by lpt bet:

Lpt bet uses several types of cookies and tracking technologies to enhance your platform experience. The following outlines the types of cookies we use:

• Essential Cookies: Required for core lpt bet platform functions – including login sessions, security, and language preferences. These cookies cannot be disabled.
• Analytics Cookies: Helps us understand how members use the lpt bet platform – pages visited, time spent, and navigation patterns. This data is used in aggregate and does not identify individuals.
• Preference Cookies: Saving your preferences such as language (Malay), currency (RM), and display settings so you do not need to reconfigure them each time you log in to lpt bet.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the lpt bet platform.

Lpt bet's services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from children or individuals under the age of 18.

Should we discover that data belonging to a user under 18 has been collected, we will take immediate action to delete that data and close the account in question. Parents or guardians who find that their child has registered with lpt bet are advised to contact our support team promptly.

Some of lpt bet's technical service providers may operate outside Malaysia. Where your personal data is transferred outside Malaysia, lpt bet ensures that:

• Transfers occur only to countries or entities that maintain data protection standards equivalent to or higher than Malaysia's PDPA 2010.
• Appropriate data transfer agreements have been put in place with overseas data recipients to ensure adequate protection.
• Sensitive financial data — particularly transactions involving MYR processed through TnG, GrabPay, DuitNow, or FPX — is handled in a PCI-DSS compliant environment.

• Active Account Data: For as long as your lpt bet account remains active. This data is required for the ongoing operation of our services.
• Financial Transaction Records: Minimum 7 years following the transaction, in accordance with Malaysia's accounting and AML legal requirements.
• KYC Records: 5 years after account closure or the last verification date, in accordance with Malaysia's AML/CFT requirements.
• Support Communication Logs: 2 years for service improvement and complaint resolution purposes.
• Closed Account Data: After account closure, essential data is retained for the legally required period, then securely deleted.

Lpt bet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When material changes occur:

• We will display an updated "Last Updated" date at the top of this document.
• For significant changes, we will notify all active members via email or in-platform notification at least 7 days before the changes take effect.
• Your continued use of the lpt bet platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or wish to submit a request relating to this Privacy Policy or your personal data held by lpt bet, please contact us via: